What is the biggest thing you learned in 2020?
Telemedicine will be a bigger part of how people receive healthcare, at a quicker pace, than anyone could have previously imagined.
What do you feel are the two most important benefits or areas that need to be a top priority in 2021?
A robust EAP that integrates well with mental health benefits.
Can you share a story on an area of your healthcare program or employee benefits where you were able to create significant savings or stop costs from rising?
We have been able to reduce the cost, and improve the quality of care, for non-emergent surgeries by carving out this benefit to a specialty provider that administers this service with a concierge approach, and a network of surgeons that perform at the top quartile. On a spend of $4 PEPM, we have been able to recognize an ROI of about 4:1
If you could automatically receive a 10-20% reduction in costs in three areas/programs, what would your dream list be?
Specialty drugs. Catastrophic claims. Emergency room services.
What is the most innovative program you will focus on in 2021 and/or 2022?
Reference based pricing for advanced imaging.
How are you re-imagining corporate culture & well-being?
We seek a corporate culture that supports overall worker health and wellbeing that goes beyond focusing on health-related costs (insurance premiums) and that supports the employee family/community in being the best they can be. This means that we strive to implement well-being initiatives that go beyond mere programs for covered employees/families and actually reach into the communities where employees live. To be fully transparent this is more of aspiration of where we want the focus of wellbeing efforts to be rather than actually having implemented well-being activities in the communities where employees reside.
What virtual care solutions did you roll out during the pandemic? How valuable were they and why?
More than 25% of covered members have accessed telehealth services not generally available prior to the pandemic with more than 90% of those members engaging in services not related to a COVID-19 related diagnosis. In addition, there was a 31% increase in the number of unique members utilizing Teladoc when compared to the same time frame in the prior period and a 37% increase in the number of visits. Without these telehealth options being available to members, we are concerned that members might have foregone access to engage in addressing health needs, prolonging care to the point of becoming more severe.
If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?
Telehealth has been more widely used by a larger portion of the population than would have been otherwise, leading to reduced cost of the delivery of care, and more trust going forward in continuing to access telehealth services.
What are your top priorities for employee health and well-being in 2022?
What are the most innovative programs that you will focus on in 2022 and 2023?
Looking at our three moonshots surrounding costs, culture, and care, which do you align with the most? What are you doing in this area?
If you could automatically receive a 25% reduction in costs in three areas/programs, what would your dream list be?
Is there an area where you were able to either create savings or stop costs from rising?
Are you doing anything to reimagine corporate culture and wellbeing?
If there were two physical solutions that could be turned into virtual or remote care instead, what would those be?
If you look at our 3 Moonshots - Costs, Culture, and Care; In one sentence, tell us what would be something positive for us to take from 2020 and bring into this new year?
Telehealth has been more widely used by a larger portion of the population than would have been otherwise, leading to reduced cost of the delivery of care, and more trust going forward in continuing to access telehealth services.
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